SHIPPING

We ship every DIY Mold Kit within a few business days of your order via USPS Priority Mail. You get tracking the moment the label prints. Inside the kit: dental-grade putty, mixing tray, step-by-step instructions, and a prepaid return label.

• US shipping included
• International orders quoted at checkout
• Free return shipping for the molds

The clock starts when we receive your molds (mobile appointment in-person, or DIY molds back in our hands). Typical timelines:

• Silver / 10K-14K-18K solid gold: 2–3 weeks
• Open-face + multi-tone work: 3–4 weeks
• Diamonds, gemstones + custom work: 2.5–5 weeks

If anything will run longer than the estimate we gave you, we reach out with the new timeline before we keep going.

Finished grillz ship via tracked, signature-required USPS Priority Mail or FedEx, double-boxed and discreetly labeled. International shipments use UPS or DHL with full tracking + insurance. International customs and duties are the buyer's responsibility.

If tracking shows delivered and you don't have it, first: check with neighbors, building staff, and your local carrier. If it's genuinely gone, message us within 7 days of the delivery date with the order number and we'll open a carrier investigation. We can't re-make a piece for free if a confirmed delivery is missing, but we'll work with you on a solution.

For mobile appointments in LA, Houston, the Bay Area, the Inland Empire, and Las Vegas: finished pieces are hand-delivered or shipped to your preferred address. Out-of-state personal delivery is available for a fee — use the custom request form on the book page to arrange.

Vegas, Houston, and out-of-region travel dates rotate. We post upcoming travel schedules on @zerobelowgrillz first. Subscribe to the email list at the bottom of any page to get them in your inbox.

Email hello@zerobelowgrillz.com or DM @zerobelowgrillz with anything not covered here.