THE ANSWERS

FAQ

• Where are you located?+

  Our team is based in California. We run mobile appointments throughout Los Angeles, the Inland Empire, the Bay Area, Las Vegas, and Houston on a regular schedule. For private clients, custom commissions, and pop-ups, we travel worldwide on request — reach out via the booking page or DM us directly. For everyone else, our DIY Mold Kit ships nationwide and internationally.

• How do mobile appointments work?+

  Book online, pick your region, choose a time. ZBG comes to you, takes your molds in person, and starts on your grillz. A $30 traveling and booking deposit is required to confirm the appointment — this is separate from the cost of your grillz and is non-refundable.

• How does payment work?+

  Sets above 6 pieces: 75% is paid on mold day and the remaining 25% when you pick up your grillz. 6 pieces and under are paid in full on mold day. DIY Mold Kit orders are paid in full at checkout. All orders are final.

• What's your refund policy?+

  All orders are final. Every set is made from your molds for your mouth only, so we can't take returns, exchanges, or issue refunds once an order is placed. The $30 booking deposit is non-refundable. If your piece arrives damaged or doesn't fit right, DM us and we'll make it right.

• I live out of state. Can I still order?+

  Yes. Order a DIY Mold Kit from our shop, follow the instructions inside, and mail your molds back to us. We manufacture and ship your grillz nationwide.

• How long does it take?+

  Quick turnaround is part of how we operate. Standard gold and silver pieces usually take 1.5–3 weeks after molds. Diamonds, gemstones, and custom work take 2.5–5 weeks. Your appointment confirmation includes an estimated timeline.

• Health and safety?+

  All material is disinfected prior to use and is made specifically for oral tissue. Avoid contact with your eyes. The possibility of allergic reactions cannot be fully excluded — it is your responsibility to inform us of any allergies. All specialists follow sanitation guidelines. If you are aware of any infections, let us know in advance.